AI for Customer Service

Course fee

Cost: R2 680.00

Deposit: R670.00

Monthly instalments: R670.00 x 3

Duration: You will have Skillsoft access to this course for 12 months. The average time required to work through the syllabus is:

• 3 courses (1h 9m) / 10 labs (2h 45m) / 6 other (1h 7m)
• Optional additional resources are available to enhance your learning in your own time.

About the course

Course code: C01291

Course overview:

• Track 1: AI for Customer Service: Activate.
• Track 2: AI for Customer Service: Accelerate.
• Track 3: AI for Customer Service: Transform.

What are Aspire Journeys?

Aspire Journeys are guided learning paths designed and published by Skillsoft. These courses provide:

• A clear starting point across the roles and responsibilities of tomorrow.
• Exercises for on-the-job applications to put what you’ve learned into practice.
• Verifiable, shareable, and portable digital badges so you can celebrate accomplishments along the way.
• A diverse array of learning tools from the books to audiobooks to video courses, and more.

The learning path for each journey comprises tracks of content in a recommended order. Completing all content within a track completes the track. Completing all tracks within the journey completes the journey.

Modules and topics covered:

AI for Customer Service Track 1: Activate

• AI Foundations Awareness
• AI in the Workplace
• Responsible use of AI
• Considerations for Using AI Responsibly

AI for Customer Service Track 2: Accelerate

• Maximizing Customer Service with AI Awareness
• Maximizing Customer Service with AI
• Irate Customer

AI for Customer Service Track 3: Transform

• Prompt Engineering Fundamentals for Programmers Literacy
• Generative AI Customer Service Lab: Automating Post-Interaction Follow-Ups
• Generative AI Customer Service Lab: Creating Standardized Customer Service Responses
• Generative AI Customer Service Lab: Designing AI-Driven Customer Service Strategies
• Generative AI Customer Service Lab: Ethical Considerations in AI-Powered Customer Service
• Generative AI Customer Service Lab: Handling Escalations with AI Assistance
• Generative AI Customer Service Lab: Handling Routine Customer Inquiries
• Generative AI Customer Service Lab: Managing High-Volume Customer Queries
• Generative AI Customer Service Lab: Optimizing AI Chatbot Performance
• Generative AI Customer Service Lab: Personalizing Customer Interactions
• Generative AI Customer Service Lab: Utilizing Sentiment Analysis in Customer Service
• Customer Service – Refund Request

Admission requirements

Academic grade: No minimum school pass requirements or formal prerequisites.

Language: Proficiency in English (course material and support only available in English).

Expertise level: Beginner

Equipment: Access to a PC or laptop with a reliable internet connection.

Effort: Self-paced learning online.

Accreditation status

Course type: Short course

Industry partner: Skillsoft

Certification: Certificate confirming course completion.

Certification issued by: College SA

Assessment details

Each track concludes with a final internal assessment that will test your knowledge and application of the topics presented throughout that specific track.

There are no external certification exams for this course.

What to expect

Dedicated support team

We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.

Skillsoft Learner Management System (LMS) access

Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.