Customer Success Manager Journey
R2 520.00
Companies want their customers to succeed, and Customer Success Managers can help customers achieve their goals. Learn more about the skills required by Customer Success Managers. This Journey is based on real-time market information from Lightcast and focuses on the role of the Customer Success Manager within organisations.
 Digital learning |
 Start anytime |
 Months course access |
 Skillsoft LMS access |
 Online Skillsoft mentor |
 Certified by College SA |
- Course fee
- About the course
- Admission requirements
- Accreditation status
- Assessment details
- What to expect
- Enquire now
Course fee
Cost: R2 520.00
Deposit: R630.00
Monthly instalments: R630.00 x 3
Duration: You will have Skillsoft access to this course for 12 months. The average time required to work through the syllabus is:
- 36 courses (15h 46m) / 14 others (3h 2m)
- Optional additional resources are available to enhance your learning in your own time.
About the course
Course code: C01351
Course overview:
- Customer Relationships
- A Customer First Mindset
- Communication & Listening Skills
- Sales & Presentation Skills
- Curiosity and Creativity
What are Aspire Journeys?
Aspire Journeys are guided learning paths designed and published by Skillsoft. These courses provide:
- A clear starting point across the roles and responsibilities of tomorrow.
- Exercises for on-the-job applications to put what you’ve learned into practice.
- Verifiable, shareable, and portable digital badges so you can celebrate accomplishments along the way.
- A diverse array of learning tools from the books to audiobooks to video courses, and more.
The learning path for each journey comprises tracks of content in a recommended order. Completing all content within a track completes the track. Completing all tracks within the journey completes the journey.
Modules and topics covered:
Customer Relationships
- Customer Service: Generating Effective Solutions
- Customer Service: Engaging with Customers
- Be Liked and Respected in the Workplace
A Customer First Mindset
- Embracing a Customer-obsessed Mentality
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Six Sigma Voice of the Customer
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Shaping the Customer Experience Across Digital and Physical Channels
Communication & Listening Skills
- Customer Service: Adapting to Your Customers’ Cues
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Fostering a Service Mindset
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Enhancing Communication through Listening
- Making Difficult Conversations Meaningful
Sales & Presentation Skills
- Preparing a Great Virtual Presentation
- Building and Delivering a Great Virtual Presentation
- Presenting Virtually
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Capturing the Attention of Senior Executives
- The Discovery Meeting: Starting Off on the Right Foot
- The Value Proposition: Getting Your Pitch Right
- Turning Objection into Opportunity during a Sales Call
- Planning Meetings Fit for Purpose
- Running Meetings in Better Directions
- Motivating Action with a Compelling and Data-driven Story
Curiosity and Creativity
- Unleashing Personal and Team Creativity
- Nurturing the Creative Power of Your Team
- Developing a Team of Creative Gurus
- Becoming a Continuous Learner
- How to Learn Effectively
- Fostering a Growth Mindset in the Age of AI
- Developing a Mindset of Growth and Learning
- Building Success through Self-improvement
- Keeping Your Skill Set Current in the Digital Economy
Admission requirements
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English (course material and support only available in English).
Expertise level: Beginner
Equipment: Access to a PC or laptop with a reliable internet connection.
Effort: Self-paced learning online.
Accreditation status
Course type: Short course
Industry partner: Skillsoft
Certification: Certificate confirming course completion.
Certification issued by: College SA
Assessment details
Each track concludes with a final internal exam that will test your knowledge and application of the topics presented throughout that specific track.
There are no external certification exams for this course.
What to expect
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Skillsoft Learner Management System (LMS) access
Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.
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