Customer Service
R5 200.00
Customer service teaches you how to communicate effectively with different types of people. You’ll learn how to articulate clearly, listen attentively, and respond in a way that meets customer needs. These communication skills are essential in many areas of life, from personal relationships to workplace interactions.
 Distance learning |
 Start anytime |
 Study duration (Months) |
 Study material & shipping |
 Dedicated support team |
 Certified by College SA |
- Course fee
- About the course
- Admission requirements
- Accreditation status
- Assessment details
- What to expect
- Enquire now
Course fee
Cost: R5 200.00
Deposit: R1 040.00
Monthly instalment: R693.33 x 6
Study duration: 8 months
About the course
Course code: C01020
Subjects:
Excellence in Service (Basic)
- Customer Service Fundamentals
- Customer Service Skills
- Customer Management
- Customer Communication
Face-to-Face Communication
- Face the Facts
- Practice Your Nonverbals
- Choose Your Words Carefully
- Listen Closely
Communicate Across the Miles
- Customer Satisfaction
- Clearing the Barriers
- Building the Foundation
- Using the Tools
Telephone Courtesy and Customer Service
- Quality Customer Service
- Proper Telephone Skills
- Understanding Customer Needs
- Managing the Customer’s Perception
Calming Upset Customers
- The Importance of Calming Upset Customers
- Why Customers Get Upset
- Preventing Behaviours That Irritate Others
- Practicing Behaviours That Calm Customers
- Tips for Managers
Admission requirements
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English.
Expertise level: Beginner.
Equipment: Access to a PC or laptop with a reliable internet connection to submit assignments on the Online Classroom.
Effort: Self-paced learning.
Accreditation status
Course type: Short course
Certification: Certificate confirming course completion.
Certification issued by: College SA
Assessment details
Completed assignments are uploaded to the College SA Online Classroom for marking by our assessor.
What to expect
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Orientation session
The virtual orientation session will set you up for academic success and assist you in your transition to distance and digital learning at College SA. The aim of this session is to give you information about your course and also answer frequently asked questions.
Study material and courier delivery included
Our study material and textbooks are included in the total course fee, so you do not have to worry about sourcing your own textbooks. We will send you all the necessary study material to complete the course. Material is sent via courier, at no additional charge when you reside in South Africa!
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