Customer Service Representative Journey
R2 680.00
Success is both an outcome and a mindset. Customer service professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Since customer needs lie at the heart of every service interaction, CSR’s must be able to identify both their stated and unstated needs whether by phone, e-mail, live chat, in person, or by other methods. Customer support professionals use a combination of skills to analyze beyond the stated requirements to uncover the full spectrum of customer needs.
 Online learning |
 Start anytime |
 Months course access |
 Skillsoft LMS access |
 Online Skillsoft mentor |
 Certified by College SA |
- Course fee
- About the course
- Admission requirements
- Accreditation status
- Assessment details
- What to expect
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Course fee
Cost:R2 680.00
Deposit: R670.00
Monthly instalments: R670.00 x 3
Duration: You will have Skillsoft access to this course for 12 months. The average time required to work through the syllabus is:
- 43 courses (17h 22m) / 12 others (2h 42m)
- Optional additional resources are available to enhance your learning in your own time.
About the course
Course code: C01350
Course overview:
- Basics of Customer Service
- Communication Skills
- Problem Solving
- Detail-oriented and Organizational Skills
- Professionalism, Accountability, & Ethics
What are Aspire Journeys?
Aspire Journeys are guided learning paths designed and published by Skillsoft. These courses provide:
- A clear starting point across the roles and responsibilities of tomorrow.
- Exercises for on-the-job applications to put what you’ve learned into practice.
- Verifiable, shareable, and portable digital badges so you can celebrate accomplishments along the way.
- A diverse array of learning tools from the books to audiobooks to video courses, and more.
The learning path for each journey comprises tracks of content in a recommended order. Completing all content within a track completes the track. Completing all tracks within the journey completes the journey.
Modules and topics covered:
Basics of Customer Service
- Customer Service: Adapting to Your Customers’ Cues
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Embracing a Customer-obsessed Mentality
Communication Skills
- Customer Service: Adapting to Your Customers’ Cues
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Strengthening Your Service Skills
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
Problem Solving
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Viewing the Big Picture Strategically
- Recognizing Organizational Risks
- Assessing Organizational Risks
- Managing Organizational Risks
- Solve Problems Using Systems Thinking in the Workplace
- Reaching Efficient Solutions with Computational Thinking
- Outwitting Your Cognitive Bias
- Leveraging the Power of Analogical Thinking
Detail-oriented and Organizational Skills
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Sharpening Your Focus to Stay on Track
- Set Your Workspace Up For Success
- Get Organized and Stop Procrastinating
- Be Productive by Working Efficiently
- Getting the Details Right: Spelling Basics
Professionalism, Accountability, & Ethics
- Building a Circle of Connections for Networking Success
- Developing Personal Accountability
- Becoming Your Own Best Coach
- Using Business Etiquette to Increase Your Professionalism
- Taking Responsibility for Your Accountability
- Earning and Offering Trust at Work
- Taking Effective and Professional Notes
- Learning from Failure and Success
- Making the Most of Making Mistakes
- Building Trust with Business Ethics
Admission requirements
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English (course material and support only available in English).
Expertise level: Beginner
Equipment: Access to a PC or laptop with a reliable internet connection.
Effort: Self-paced learning online.
Accreditation status
Course type: Short course
Industry partner: Skillsoft
Certification: Certificate confirming course completion.
Certification issued by: College SA
Assessment details
Each track concludes with a final internal exam that will test your knowledge and application of the topics presented throughout that specific track.
There are no external certification exams for this course.
What to expect
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Skillsoft Learner Management System (LMS) access
Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.
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