Customer Experience Manager Journey
R3 080.00
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. Customer experience managers can help track customer interactions for better customer experiences.
 Online learning |
 Start anytime |
 Months course access |
 Skillsoft LMS access |
 Online Skillsoft mentor |
 Certified by College SA |
- Course fee
- About the course
- Admission requirements
- Accreditation status
- Assessment details
- What to expect
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Course fee
Cost: R3 080.00
Deposit: R770.00
Monthly instalments: R770.00 x 3
Duration: You will have Skillsoft access to this course for 12 months. The average time required to work through the syllabus is:
- 46 courses (20h 56m) / 11 others / (2h 49m)
- Optional additional resources are available to enhance your learning in your own time.
About the course
Course code: C01349
Course overview:
- Customer Service
- Customer Success and Experience
- Communication Skills
- Research
- Project Management Basics
- Creativity
What are Aspire Journeys?
Aspire Journeys are guided learning paths designed and published by Skillsoft. These courses provide:
- A clear starting point across the roles and responsibilities of tomorrow.
- Exercises for on-the-job applications to put what you’ve learned into practice.
- Verifiable, shareable, and portable digital badges so you can celebrate accomplishments along the way.
- A diverse array of learning tools from the books to audiobooks to video courses, and more.
The learning path for each journey comprises tracks of content in a recommended order. Completing all content within a track completes the track. Completing all tracks within the journey completes the journey.
Modules and topics covered:
Customer Service
- Customer Service: Adapting to Your Customers’ Cues
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
Customer Success and Experience
- Achieving Customer-centric Design with User Personas
- Shaping the Customer Experience Across Digital and Physical Channels
- Embracing a Customer-obsessed Mentality
- Exploring Customer Journey Mapping
Communication Skills
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Keeping Business Calls Professional
- Proven Techniques for Technical Communication
- Customer Service: Interpreting Customers’ Service Priorities
Research
- Product Management: Market Research Basics
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Evaluating Systems with Data Modeling
- Exploring Data Visualization
- The Essential Role of the Agile Product Owner
- Embedding Data-driven Decisions into Organizational Culture
- Basic Analytical Methods
Project Management Basics
- New Project Manager Essentials
- Defining a Project Scope and Team
- Creating a Project Schedule and Budget
- Managing a Project to Minimize Risk and Maximize Quality
- Navigating through Changes and Conflicts in Projects
- Taking Final Steps to Bring a Project to its Close
- Exploring Project Management, Then and Now
- Selecting a Project Management Approach
- Strategically Focused Project Management
- Ethics and Project Management
Creativity
- Developing a Team of Creative Gurus
- Unleashing Personal and Team Creativity
- Nurturing the Creative Power of Your Team
- Get Organized and Stop Procrastinating
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Leading an Innovation Culture to Future-proof Your Organization
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Defining Opportunities
- Design Thinking for Innovation: Brainstorming and Ideation
- Design Thinking for Innovation: Prototyping and Testing
Admission requirements
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English (course material and support only available in English).
Expertise level: Beginner
Equipment: Access to a PC or laptop with a reliable internet connection.
Effort: Self-paced learning online.
Accreditation status
Course type: Short course
Industry partner: Skillsoft
Certification: Certificate confirming course completion.
Certification issued by: College SA
Assessment details
Assessment information:
Each track concludes with a final internal exam that will test your knowledge and application of the topics presented throughout that specific track. There are no external certification exams for this course.
What to expect
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Skillsoft Learner Management System (LMS) access
Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.
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