CompTIA A+ (IT Technician)

Course fee

Cost: R4 514.40

Deposit: R1 128.60

Monthly instalment: R846.45 x 4

Duration: You will have Skillsoft access to this course for 12 months. The average time required to work through the syllabus is:

• Core 1: 20 courses (34h) / 3 others (1h 30m)
• Core 2: 13 courses (22h) / 3 others (1h 30m)
• Optional additional resources are available to enhance your learning in your own time.

About the course

Course code: C01371

This course is intended for:

Candidates who wish to enter the IT professional field and require IT Technician training to get them started with a career in technical support. CompTIA A+ is a core certification and regarded as an entry-level competency to proceed to one of two CompTIA Career Pathways: Infrastructure or Cybersecurity.

You will learn the following skills:

• Hardware: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce.
• Operating Systems: Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
• Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO.
• Troubleshooting: Troubleshoot real-world device and network issues quickly and efficiently.
• Security: Identify and protect against security vulnerabilities for devices and their network connections.
• Mobile Devices: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users.
• Virtualization and Cloud Computing: Compare and contrast cloud computing concepts and set up client-side virtualization.
• Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism.

Possible career options include:

• Help Desk Technician
• IT Specialist
• Field Service Technician
• IT Support Manager
• Business Analyst Data Support Technician
• Technical Support Specialist
• Managed Service Provider Personnel
• IT Server Technician

Modules and topics covered:

CompTIA A+ 220-1201 (Core 1)

CompTIA A+ Core 1: Hardware and Display Components
CompTIA A+ Core 1: Mobile Accessories and Connectivity
CompTIA A+ Core 1: Optimizing Mobile Devices
CompTIA A+ Core 1: Networking Fundamentals
CompTIA A+ Core 1: Wireless Networking and Services
CompTIA A+ Core 1: Networking Concepts and Configurations
CompTIA A+ Core 1: Internet Connection Types and Features
CompTIA A+ Core 1: Network Troubleshooting Tools and Techniques
CompTIA A+ Core 1: Cable Types and Connectors
CompTIA A+ Core 1: RAM and Storage Solutions
CompTIA A+ Core 1: Motherboards, CPUs, and Expansion Cards
CompTIA A+ Core 1: Power Supplies and Cooling
CompTIA A+ Core 1: Multifunction Devices and Printers
CompTIA A+ Core 1: Cloud Computing Concepts
CompTIA A+ Core 1: Client-Side Virtualization
CompTIA A+ Core 1: Cloud and Virtualization Troubleshooting
CompTIA A+ Core 1: Problem Solving and Best Practices
CompTIA A+ Core 1: Troubleshooting Storage and RAID Issues
CompTIA A+ Core 1: Troubleshooting Displays and Peripherals
CompTIA A+ Core 1: Troubleshooting Networks and Printers

CompTIA A+ 220-1202 (Core 2)

CompTIA A+ Core 2: Windows OS Fundamentals & Editions
CompTIA A+ Core 2: Windows Configuration & Tools
CompTIA A+ Core 2: Windows Settings & Networking
CompTIA A+ Core 2: macOS & Linux Essentials
CompTIA A+ Core 2: Physical & Logical Security
CompTIA A+ Core 2: Malware, Social Engineering, & Removal Steps
CompTIA A+ Core 2: Mobile Device Security & Data Destruction
CompTIA A+ Core 2: Windows OS Troubleshooting
CompTIA A+ Core 2: Mobile OS & App Troubleshooting
CompTIA A+ Core 2: PC Security Troubleshooting
CompTIA A+ Core 2: Documentation & Change Management
CompTIA A+ Core 2: Workstation Backup & Recovery
CompTIA A+ Core 2: Safety, Environmental, Policy, & Communication
CompTIA A+ Core 2: Privacy, Licensing, & Policy Concepts
CompTIA A+ Core 2: Communication & Professionalism
CompTIA A+ Core 2: Scripting Fundamentals & Automation
CompTIA A+ Core 2: Remote Access & AI Basics

Admission requirements

Academic grade: No minimum school pass requirements or formal prerequisites, but it is recommended that candidates have 9-12 months of hands-on experience in the lab or field.

Language: Proficiency in English (course material and support only available in English).

Expertise level: Beginner.

Equipment: Access to a PC or laptop with a reliable internet connection.

Effort: Self-paced learning online.

Accreditation status

Course type: Industry endorsed

Industry partner: CompTIA

Certification: Certificate confirming course completion.

Certification issued by: College SA

Assessment details

• Online assessments via the Skillsoft Learner Management System.
• At the end of the course, students can request a certificate of course completion.
• Students who then opt to proceed with the external industry exam(s) are directed to the relevant vendor.

Exam information:

• External industry exams: CompTIA A+ 220-1201 (Core 1) and 220-1202 (Core 2)
• Exam format: A combination of multiple choice and performance-based questions.
• Duration: 90 minutes per exam
• Number of questions: Maximum of 90 per exam
• Passing score: 675 for Core 1 and 700 for Core 2 (on a scale of 100-900)
• Delivery method: Pearson VUE testing centre or online proctored exam.
• Exam fees: Not included in the course fee.

Certification overview:

What to expect

Dedicated support team

We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.

Exam booking assistance

Depending on your chosen course you will either receive advice or assistance in booking certain exams yourself, or our exam team will make a booking on your behalf. Our team will advise you on the venue closest to you, assist with booking a seat, and confirm the time, date and logistics for your exam sitting. College SA also offers discounted exam vouchers for numerous IT certification exams.

Skillsoft Learner Management System (LMS) access

Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.