Call Centre Administrator
R4 807.00
This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.
 Distance learning |
 Start anytime |
 Study duration (Months) |
 Study material & shipping |
 Dedicated support team |
 Certified by College SA |
- Course fee
- About the course
- Admission requirements
- Accreditation status
- Assessment details
- What to expect
- Enquire now
Course fee
Cost: R4 807.00
Deposit: R961.40
Monthly instalments: R640.93 x 6
Study duration: 12 months
About the course
Course code: C01038
Subjects:
Customer Satisfaction
- Clearing the Barriers
- Building the Foundation
- Using the Tools
Call Centre
- Telephone service fundamentals
- Effective call handling
Telephone Courtesy and Customer Service
- Quality Customer Service
- Proper Telephone Skills
- Understanding Customer Needs
- Managing the Customer’s Perception
Admission requirements
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English.
Expertise level: Beginner.
Equipment: Access to a PC or laptop with a reliable internet connection to submit assignments on the Online Classroom.
Effort: Self-paced learning.
Accreditation status
Course type: Short course
Certification: Certificate confirming course completion.
Certification issued by: College SA
Assessment details
Completed assignments are uploaded to the College SA Online Classroom for marking by our assessor.
What to expect
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Orientation session
The virtual orientation session will set you up for academic success and assist you in your transition to distance and digital learning at College SA. The aim of this session is to give you information about your course and also answer frequently asked questions.
Online classroom access
The Online Classroom is easily accessible from your cell phone or PC. You have access to a range of resources and facilities, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments is simple, fast, and reliable.
Study material and courier delivery included
Our study material and textbooks are included in the total course fee, so you do not have to worry about sourcing your own textbooks. We will send you all the necessary study material to complete the course. Material is sent via courier, at no additional charge when you reside in South Africa!
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